Contact Our Practice
Whether you prefer to schedule online or reach out directly, we want to make connecting with us simple and straightforward.
1. Call or Text
If we are in session or away from the desk, we may not be able to answer immediately. Please leave a confidential voicemail or send a text, and we will return all messages within one business day to help determine if our practice is the right fit for you.
Phone & Text:(951) 669-8289
Please note: If we are in session or away from the desk, we may not be able to answer immediately. Please leave a confidential voicemail or send a text, and we will return all messages within one business day.
2. Send an Email
For general inquiries, scheduling questions, or to connect with Emma regarding a transitioning plan from her previous practice setting, you can email us directly at:
Email:info@acerenbh.com
3. Book Instantly Online
If you feel comfortable navigating our digital calendar, you can instantly view our real-time availability and select a convenient consultation slot here:
Book a Session Now: Online Appointment Scheduler
4. Send a Direct Message
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or all new incoming clients, our practice operates on an out-of-network and private pay model. If your insurance plan includes out-of-network benefits, we partner with a platform called Thrizer to automatically handle your claims and help you secure reimbursement seamlessly.
Please note that Single Case Agreements (SCAs) are strictly reserved for existing clients transitioning with Emma from her previous practice setting. We also maintain a small, dedicated cohort for Medicare beneficiaries based on current availability. For a full breakdown of investment details and why we choose to stay independent of commercial panels, please view our Fees & Insurance page.
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Getting started is completely low-pressure. You can use our secure online scheduler to instantly book a free, 15-minute phone consultation. This call is a gentle, introductory conversation designed entirely to see if Emma’s personality and clinical approach feel like a comfortable match for your goals and needs. There is no need to prepare anything—it is simply a space for you to share a bit about what you are looking for and ask any questions you might have.
If you prefer a traditional approach or need assistance, you are welcome to call, text, or drop us a message using the contact form above, and we will guide you through the next steps within one business day.
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Our practice is 100% virtual. All sessions are conducted securely via a HIPAA-compliant video platform. This allows us to provide specialized trauma and neurodiversity-affirming care to individuals living anywhere across the state of California. As long as you have a private space and a stable internet connection, you can attend therapy from the safety and comfort of your own environment.
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We provide specialized care across the lifespan for individuals and families navigating complex trauma and neurodivergence. Our clinical scope includes:
Individual Therapy (Ages 10-100+): We support older children, teens, adults, and elders. Given the unique dynamic of telehealth, our work with younger adolescents often incorporates close collaboration with parents to build supportive skills and strategies between sessions.
Neurodivergent Family Therapy: We offer dedicated family therapy focused specifically on supporting families holding multiple or differing neurotypes.
Practice Boundaries: To protect the integrity and clinical safety of our focus areas, our practice does not offer couples counseling, custody assessments, or clinical services for high-conflict custody situations.